Companies are adopting Work-From-Home policies for their employees at a rapid pace. With that said, it’s incredibly important to ensure your employees have a compliant PC or Mac setup, have access to a help desk when they have questions, and are on secure Virtual Private Networks.
With the influx of requests throughout the country, we’ve seen an uptick in companies requesting our Managed Services. This is because our Help Desk is local in Michigan and our response time is much faster than most.
Current challenges of companies looking to contract with NetSmart Plus
✖️Their incumbent provider has excessive wait times because their help desk is not robust enough to take on the barrage of calls.
✖️Their incumbent provider outsources their Service Desk to an international company, many of which are shut down or are slow to respond.
The fact is, a large number of Managed Service Providers (MSPs) outsource their Service Desk, more than you may realize. We’ve even seen emails from other MSPs that have asked their customers to limit their service calls to critical issues only because their call volume has doubled.
Here at NetSmart Plus, we too have experienced double the number of service calls. We know this can be a frustrating time for your business, and because of that, we’ve transitioned many of our Field Service Techs (Technology Specialists) onto the Service Desk to ensure we can continue to provide our “White Glove Service” and handle the influx of calls. We are still live answering phone calls and the average time for someone to wait for Service Desk to answer is currently near/around/close to 1 minute.
Reasons to Partner with NetSmart Plus, Powered by Applied Innovation:
✔️Microsoft Gold Certified partner
✔️Top 300 of Microsoft’s 62,000+ partners
✔️2nd Time Winner of CRN’s MSP 500: Elite 150 Award
We currently have over 30 team members ready to support your needs and are one of the largest MSPs in the Midwest. This means, we aren’t going anywhere, and we’ve got your back – now and in the future.