Quick question.
When was the last time you thought about your business phone system?
If your answer is “when it stopped working,” you’re probably not alone. Phones are one of those things we expect to just… work. Someone calls. The right person answers. Everyone moves on with their day.
But today’s business phone systems can do a whole lot more than make and receive calls.
And did you know Applied Innovation can help with that, too?
Yup. We do phones.
Well… we do a lot more than phones.
What Business VoIP Phone Services Does Applied Offer?
Sure do. Applied offers cloud-based business VoIP phone services and communication solutions designed around how your employees actually work.
Whether they’re sitting at a desk, working from home, moving between locations or somewhere in between.
And yes, traditional desk phones can still be part of the setup. But modern VoIP technology can do a whole lot more.
Depending on the solution, that can include:
- Business calling – Make, receive, transfer and route calls with the features you’d expect from a modern business phone system.
- Desktop and mobile apps – Take your business communications with you instead of being tied to one physical phone.
- Business texting – Communicate with customers by text using business numbers.
- Voicemail transcription – Read the message when listening to a three-minute voicemail isn’t high on today’s priority list.
- Auto attendants and call routing – Help callers get to the right person or department without playing phone-tag roulette.
- Video meetings and conferencing – Keep employees connected whether they’re across the office or across the country.
- Call center capabilities – Manage queues, reporting, analytics and more advanced customer communication needs.
- Microsoft Teams integration – Bring business calling capabilities into an environment your employees may already use every day.
In other words, your phone system doesn’t necessarily have to be just a phone system anymore.
Through solutions like Intermedia Unite, Applied can bring calling, messaging, video meetings and other communication tools together in one connected experience.
Less jumping between applications. More getting things done.
Cloud-Based VoIP Keeps Your Business Connected Anywhere
There was a time when your work phone lived on your desk.
And if you weren’t sitting at that desk?
Well… hopefully they left a voicemail.
Work doesn’t really happen that way anymore. Employees move between offices. They work remotely. They travel. They answer a call from their laptop and then need to leave for an appointment five minutes later.
Your business number should be able to move with them.
With cloud-based VoIP, employees can access calling and other communication tools through desktop and mobile apps instead of being limited to a physical handset.
That means your team can stay connected whether they’re at their desks, working from home or somewhere in between.
Because your customer probably doesn’t care where you’re sitting.
They just want to reach you.
Microsoft Teams Integration for Business Calling
This one deserves its own section.
If your employees already spend a good portion of their day in Microsoft Teams, adding yet another application isn’t exactly everyone’s idea of simplifying technology.
Applied offers phone solutions that integrate business calling with Microsoft Teams.
That means employees can use Teams for more than meetings and internal chats. It can become part of the business phone experience, too.
Depending on the solution, employees can make and receive business calls directly through Teams while accessing additional calling features like call routing, voicemail and business texting.
Fewer places to communicate.
Fewer places to check.
And hopefully fewer tabs open.
I said hopefully.
Business Phone Solutions That Fit Your Team
Here’s something else that’s easy to overlook:
Not everyone in your company needs the same phone features.
Your receptionist may need advanced call handling.
Your sales team may need calling and texting from their mobile devices.
A customer service team may need queues, analytics and call center functionality.
And another employee may just need…
A phone.
Applied offers flexible business phone solutions, so organizations can give different employees the capabilities they actually need instead of putting everyone on the exact same package.
Because your phone system should fit your business.
Your business shouldn’t have to fit your phone system.
Switching Business Phone Systems Doesn't Have to Be Complicated
Okay, but switching phone systems sounds terrible.
Fair.
Changing something the entire company uses every day isn’t exactly the kind of project people volunteer to lead for fun.
New numbers?
New phones?
New call flows?
New users?
Training?
What could possibly go wrong?
That’s where having actual people behind the technology matters.
Applied works with businesses to understand their needs, configure the solution, assist with installation and continue supporting the system after it’s up and running.
From planning and setup to ongoing support, our team helps make the transition easier so your employees can focus on their work instead of figuring out their new phones.
And when you need help later?
You have local Applied support to call.
Because nobody wants to spend Tuesday afternoon trying to figure out why every incoming call is somehow being routed to Dave in Accounting.
Especially Dave.
Reliable VoIP Phone Services Matter
For all the extra features, there’s one thing a business phone system absolutely has to do:
Work.
Applied partners with Intermedia, which offers a 99.999% uptime service-level agreement for eligible cloud communications services.
And with features like failover and call prioritization, businesses have additional options to help keep communications running when network challenges arise.
Because video meetings, texting and mobile apps are great.
But first?
The phone still needs to ring.
Did You Know Applied Offers All That?
Applied Innovation offers business VoIP phone services and communication solutions.
Business phone systems? Yup.
Mobile and desktop calling? Sure do.
Business texting? Absolutely.
Video conferencing? You bet.
Microsoft Teams calling? That too.
Call center functionality? Yup, we’ve got that covered.
And the people to help you figure out what your business actually needs?
Right here.
Because your phone system shouldn’t just give your employees a dial tone.
It should help your people communicate wherever they’re working, make it easier for customers to reach you and grow alongside your business.
Ready to Rethink Your Business Phone System?
Whether you’re replacing outdated phones, connecting multiple offices or exploring Microsoft Teams calling, Applied can help you find a solution that fits the way your business works.
Explore Applied’s VoIP Phone + Communication Solutions →
What? You didn’t know Applied did that?