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Bonnie Claflin, Content Producer

A Healthier Practice: 4 Ways Managed IT Will Transform Your Medical Office

If you work in healthcare, you need to be quick on your feet – but one process you should never rush is IT management. If you don’t have an in-house IT department, Managed IT can help ensure your office runs smoothly by minimizing security breaches, optimizing technology performance, and providing 24/7 customer service.

Read on for four major benefits of Managed IT in healthcare and why you may want to consider it for your own medical group.

1. More Secure Health Records

Upholding rigorous security standards in an evolving digital world is challenging, especially in a fast-paced healthcare environment. Your team depends on you to keep business information and sensitive patient data safe. If you aren’t proactive, you could face a costly breach; healthcare cyber security breaches have risen to $10.1 million cost on average, according to Healthcare Dive.

Managed security service teams proactively detect potential privacy threats before they happen. Through state-of-the-art monitoring, trained security technicians can catch gaps in your system that increase the risk of cyberattacks while providing mitigation guidance, such as password management. Managed security services create peace of mind for healthcare leaders, providing comprehensive privacy protection and swift action when necessary.

2. Minimal Network Downtime

A productive healthcare team requires optimal network and technology performance. Gone are the days of utilizing clunky, outdated operating systems. Managed network services can help ensure an effective and safe experience for your patients and employees.

A managed network service takes care of the technical components of your business so that you can focus on serving your clients. Whether they’re managing servers, routers, firewalls, software, or even service-level agreements, a Managed IT team will keep your network, email service, and applications updated and running as they should.

3. 24/7 Technical Support

Most healthcare offices operate outside of traditional corporate working hours. Imagine experiencing a network problem late at night or early in the morning; the system lag is slowing your nurses down, the line of patients is growing, and you can’t reach your IT team. Your patients rely on your leadership to have a plan for when things go wrong.

A managed help desk with 24/7 customer service is critical for all businesses operating in healthcare. We recommend working with a company that offers various methods for communication, such as phone, live chat, email, and a member portal. Further, when choosing a help desk team, verify that representatives are adequately trained, educated, and certified in the latest technologies. Customer service skills and a solution-oriented approach are also a plus to keep your employees at ease when things go wrong.

4. Better Employee and Patient Experience

The key takeaway? Managed IT provides peace of mind to healthcare organizations and improves the employee and patient experience.


Applied Innovation’s managed IT experts have helped companies of all sizes reduce reliance on paper documents and streamline repetitive processes. Contact one of our automation specialists in Michigan, Indiana, Ohio, or Tampa, Florida to take the next step in setting up processes that will save your company time and money.

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