(A cautionary tale every CEO should read)
Meet Sam: The CEO With a Sneaky Problem
Sam leads a thriving mid-sized company. Sales? Strong. Team? Sharp. But lately… something’s off.
Phones drop calls. Files crawl when loading. Help desk tickets vanish into a void.
Sam’s IT provider says they’ll “look into it.” They rarely do. He chalks it up to business as usual.
Spoiler alert: It’s not.
Inconsistent IT support isn’t just frustrating, it’s a slow leak in your operations. It drains time, torpedoes morale, siphons budgets, and leaves your business vulnerable.
Let’s break down the true cost.
1. Time: The Productivity Black Hole
Every time your team waits on IT, that’s time (and payroll) down the drain.
- Sales reps lose hours when CRM tools crash.
- Admins spin their wheels on password resets.
- Your leadership team spends more time putting out fires than pushing strategy.
For Sam, a half-day CRM outage delayed his pipeline for a week. It wasn’t a one-off. It was a trend.
2. Money: Death by a Thousand Glitches
Patchwork IT support slowly bleeds your bottom line.
- Emergency fixes cost more than proactive solutions.
- Redundant tools and misaligned systems rack up surprise fees.
- Downtime means lost deals.
Sam thought his low-cost IT setup was saving money. In reality, it was a slow financial leak.
3. Morale: When IT Fails, Frustration Rises
Your people depend on tech to do their jobs. When it fails, frustration builds.
Every glitch. Every delay. Every unanswered ticket chips away at trust.
Sam’s operations lead—his right hand—quit. “I love the team,” she said. “But I’m done fighting the Wi-Fi.”
Turnover isn’t just costly. It’s disruptive.
4. Security: Gaps You Can’t Afford
Inconsistent support creates open doors for cyber threats.
- Missed updates
- Weak monitoring
- Sluggish response times
Sam’s “we’re probably fine” mindset collapsed when a phishing email leaked sensitive data. Fixing it cost thousands—and team trust.
Cyberthreats don’t wait. Why should your IT?
5. Growth: Stalled by Bad Tech
You can’t scale a business on shaky infrastructure.
Sam had plans for a sleek customer portal. But unreliable support and outdated systems derailed the project before it began.
When IT lags, so does innovation. And your competitive edge.
The Turnaround: Meet Sam 2.0
Then Sam met Applied Innovation.
We gave him:
- Reliable, 24/7 support
- Proactive maintenance and automation
- Security tailored to his business
- A strategic IT roadmap that scales
Now, Sam leads with confidence. His team has tools that just work. And his business? It’s back in growth mode.
So… What Is Inconsistent IT Support Costing You?
If you’re still playing whack-a-mole with tech problems, it’s time to stop settling.
It’s draining your time.
It’s frustrating your team.
It’s costing more than you think.
Let’s fix it, before the next “minor” issue becomes your major disaster.
Don’t be like old Sam. Be like Sam 2.0. Our team of experts in in Michigan, Indiana, Ohio, or Florida are ready to help customize the right solutions to help you grow. Schedule your complimentary discovery today.