At Applied Innovation, our greatest passion is helping businesses of all sizes thrive. Our tailored IT solutions help clients like Barton Chiropractic overcome industry-specific challenges so they can continue making their businesses and communities more vibrant. When this family-owned healthcare provider sought a partner to help improve the IT infrastructure for its Grand Rapids, Michigan, office, Applied’s IT team jumped into action with solutions, generating positive outcomes for their office and patients.
Troubleshooting Without a Team
Like many health clinics, Barton Chiropractic didn’t have its own IT team or direct access to technology professionals. When something went wrong with their system, their doctors and other office staff members would have to remedy the technology issues themselves. As a result, the troubleshooting process would slow down the patient schedule and make the work day longer for the team.
In addition to day-to-day IT support, Barton Chiropractic needed an updated network system that would allow them to stay current with government and insurance regulations. Applied worked with the client to investigate what changes were needed to adopt modern software, a continuous internet connection, and a better experience for staff members and patients alike. Based on their unique needs and our expert recommendations, we developed a roadmap to turn their IT setup into a robust, more reliable system.
Three Steps to Better IT
Applied Innovation’s Managed IT team took a three-pronged approach to the technology challenges at Barton Chiropractic. First and foremost, our technicians streamlined the clinic’s network with a Managed IT plan that proactively tracks connectivity and governs security. With on-demand, 24/7 support, our team can prevent many technical issues before they happen while still being available if problems do arise.
The second step was to establish managed print services. The Barton office relies heavily on paperwork, but fixing errors, service alerts, and jammed queues slowed processes down – so Applied devoted a team of technicians to lead their day-to-day printing functions.
In conjunction with step two, the third step involved bringing in a new multifunction printer (MFP) that worked with the established IT system and met the volume needs of the location.
Increased Uptime and Patient Experience
The solutions implemented by Applied Innovation were a resounding success for Barton Chiropractic. The doctors and office staff no longer need to multitask to manage technical difficulties, returning their focus to what’s most important to a thriving health clinic: providing an unrivaled patient experience.
In addition to an increase in patient satisfaction, Barton Chiropractic has seen a boost in employee productivity with a continuous internet connection that keeps business moving. Moreover, replacing the pre-existing printers with one singular printer in a central location has improved the speed and lowered the cost of paper production.
Dr. Matthew Barton, Partner at Barton Chiropractic, says he appreciates the personal approach to remedying their IT concerns. “The bottom-line benefit with Applied Innovation is priceless,” he says. “Their people walked us through a step-by-step process.” His sentiment echoes Applied’s mission to educate and serve each client based on their unique needs and our commitment to supporting businesses in the communities we serve.
Applied Innovation’s Managed IT experts have helped companies of all sizes find and implement solutions that fit their needs. Contact one of our Managed IT specialists in Michigan, Indiana, Ohio, or Tampa, Florida to take the next step in setting up systems that will save your company time and money.
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