Skip to content
Diverse Team of Government employees

Mari Martin, ECM Event Manager & Scanner Specialist

Six Trends Transforming Government in 2021

Where do we go from here? It’s a question that many government agencies are asking themselves going into the second quarter of 2021. In addition to adapting quickly to the pandemic, many agencies are facing obstacles from the aftermath and digital advancements. More citizens have become digital savvy as a mobile lifestyle has been adopted by the world. Moreover, Information is being generated faster than ever. As a result, citizens are demanding new levels of digital interaction and service from their government. Additionally, they expect instant responses and more efficient government spending. Now that the dust is starting to settle, it’s time to reassess what worked and the lessons that were learned this past year. As you look to the future, let’s explore six trends that will be transforming government in 2021. 

6 Trends Transforming Government in 2021


1. Cloud Document Management System Deployment

A cloud document management solution is a secure, all-in-one platform where you can store and work with documents and data from all departments.

  • Authorized staff can easily access or store documents at the office or from a remote job site.
  • Citizens can submit digital forms or email in their requests.
  • Since both forms and email inboxes can be connected to the cloud solution, documents are automatically stored and ready to act on.

2. Creating A Centralized Repository

A government agency should have a single, centralized digital repository that allows individual departments to access within the framework of their own processes. In the end, this will help the agency be more efficient. 

3. Improved Accessibility

As this pandemic has proven, technology solutions must be accessible from anywhere. Technology needs to be deployable on personal or work-issued devices — regardless of the operating system — to empower staff working remotely.

4. User-Friendly Solutions

A document management solution needs to be easy to use, not just for government staff but also for the public. Public portals cannot frustrate the public.

5. Planning for Future Growth

Government agencies need to consider how they will handle the volume of data they will accumulate over the next five years, as well as their needs today. This may include addressing how to deal with that backfile of paper information that has accumulated over the years.

6. Improved Cyber Security Measures

Cybercriminals are targeting people who work from home. In the past year, there has been an increase in phishing and cybersecurity-related attacks. Government agencies need to take steps to ensure they are prepared both in the office and remotely.

How A Software Solution Can Transform Your Organization

  • Provides a centralized, secure database for anytime, anywhere access across departments. If you have one office, or ten offices, your team has consistent digital file cabinets.
  • Implements a user-friendly solution that flexes with the needs of multiple departments and agencies, easing the governmental agency IT burden.
  • Integrates with your daily business applications, for seamless information sharing.
  • Protects against cyberthreats and natural disasters like floods or fires, with a fail-safe disaster recovery plan for complete government data security.
  • Effortlessly adheres to regulatory compliance measures.

Want To Learn More About These Software Solutions or Have Questions? Send us a message!