PRINTER, COPIER, & NETWORK SERVICE
Providing Fast, Friendly, and Amazing service is our mission.
CUSTOMER LOYALTY CENTER
(CLC)
Our Nerve Center
Answers an Average 10,500 Live Calls Per Month
No Automated Menu Selection or Waiting on Hold
White Glove Service
Answers an Average 10,500 Live Calls Per Month
No Automated Menu Selection or Waiting on Hold
White Glove Service
AVERAGE RESPONSE TIME
3.1 Hours Last month
Minimize Downtime Pains
Remote & On-Site Service Assistance
Minimize Downtime Pains
Remote & On-Site Service Assistance
CUSTOMER REQUESTS LAST MONTH
5,786 IT Tickets Closed Last Month
14,004 Customer Copier/Printer Requests Last Month
SERVICE TEAM MEMBERS
160+ Certified Technicians
Tracked on Large Screen Map for Real-Time Status Updates
Strategically Dispatched by Our CLC to Subsequent Service Calls Based on Location
Tracked on Large Screen Map for Real-Time Status Updates
Strategically Dispatched by Our CLC to Subsequent Service Calls Based on Location
“Applied’s service team is amazing, that’s a distinguishing factor for them. And it allows me to avoid any stories or excuses that no one wants to hear. The flexibility, the partnership, the can-do attitude. It’s all about being a partner with us.”
“They are all about customer service and we are too. We pride ourselves as having three times the level of service that’s ordinarily provided in sports. Applied Imaging has that same thought process, and really gives us a wonderful level of service. They are a great partner in every way, shape, and form. I’d recommend Applied Imaging for anyone in need of any kind of office technology.”
“Before Applied Imaging, my husband was taking care of our printer needs. It seemed like every night he had to go back to the office and fix something. Applied Imaging takes the pressure off me. Everyone feels more confident that we can print when we want to print. If the court needs something, they’re going to get it. Applied Imaging keep us running. Without them, we’re dead.”
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