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Heidi Killingham

Technical Development Specialist

Full Time
Grand Rapids, South Bend, Southfield
Posted 3 months ago

Applied Innovation is seeking a high capacity, self-managed candidate that is looking to build a career as a Technical Development Specialist, supporting the Mid to Lower Michigan and Northern Indiana areas.

Duties and Responsibilities

  • Conducts ride-along training for individual technicians to help develop proper habits and techniques
  • Coordinate with Technical Development & Field Service managers to develop/train specific technicians
  • Works with technicians to solve extremely difficult problems
  • Takes lead on any product performance issues with manufacturer
  • Acts as liaison with product manufacturers for info/knowledge sharing
  • Conducts product and technology workshops/seminars
  • Works with clients, sales and other service personnel to investigate and solve the most demanding issues
  • Assist in optimizing proper parts for performance/cost
  • Maintains personal certifications on new products and product updates
  • Continue forever learning on technology we support/utilize
  • Handle special assignments for AI/Technical Development team
  • Assist/support Instructors of certified technical training classes
  • Conduct technical training classes
  • Travel to Applied locations for conducting all the above.

Requirements include:

  • Three or more years in the Office Automation Industry with working knowledge of MFPs and the Copy/Print process.
  • Interest in learning new technology and passing that information on to technicians
  • Excellent organization, communication, and time management skills.
  • Strong planning and listening skills.
  • High School diploma with technical certification with one of the following manufactures, Ricoh, Canon. HP, Kyocera or Toshiba. (Others may be considered)
  • Some travel with overnight stays
  • Reports to Technical Development Manager

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, and paid holidays.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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Service Jobs

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