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Shanon Theleen

Network Connectivity Technician

Full Time
Grand Rapids
Posted 4 weeks ago

About this Job 

Founded in 1987, Applied Innovation is the Midwest’s premier independently owned and managed provider of Document Imaging Technology and Managed IT and Network Services, with offices in Alpena, Ann Arbor, Flint, Grand Rapids, Lansing, Metro Detroit, Muskegon, Kalamazoo, Toledo, Traverse City, Tampa, Warsaw, Merrillville, and South Bend. Our mission is to offer custom Managed Print Services (MPS), Document Management Services, and Managed IT and Network Services to help businesses of all sizes improve profitability, increase productivity, lower costs, and maintain their competitive edge. Applied Innovation has gained recognition both locally and nationally. We are one of Michigan’s 50 Companies to Watch and have also been named one of the 101 Best & Brightest Companies to Work For. 

This position will be based in our Grand Rapids, Michigan office. Applied Innovation is seeking a Network Connectivity Technician to connect clients to their printers and multi-functional devices. This position involves on-site, remote, and in-house support for copiers and printers.  

Responsibilities/Objectives: 

  • Configure and install copiers and printers on customer networks remotely and onsite. 
  • Lead various projects with experienced colleagues’ help. 
  • Resolve customer support tickets remotely and onsite. 
  • Provide our customers with fast, friendly, and amazing service. 

Requirements: 

  • Bachelor’s degree in Information Technology, Computer Science, industry certifications (such as Network +), or equivalent work experience. 
  • Strong problem solving and troubleshooting skills. 
  • Excellent communication skills. 
  • Ability to provide end-user support (via phone, e-mail, face-to-face remote software) to resolve technical challenges. 
  • Ability to lift equipment up to 40lbs. 
  • Windows OS Server/Desktop, and Mac OS X. 
  • General knowledge of industry standard protocols such as SMTP, TCP/IP, SMB etc.  
  • Wireless networking. 

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement. 

If you are interested in being part of an exciting growing division of Applied Innovation, please submit your resume below and fill out an application by clicking here.

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