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Heidi Killingham

Managed Support Services Site Manager

Full Time
Detroit, Grand Rapids, Holland, Lansing, Southfield
Posted 1 month ago

Applied Innovation is seeking a self-directed, detail-oriented individual to manage onsite employees at multiple managed support services sites throughout Michigan (currently 6 sites). The MSS – Site Manager role will report directly to the MSS – Operations Manager.

Essential Duties and Responsibilities:

  • Supervises staff of site leaders through continual performance management
  • Responsible for effective implementation and management of sites
    • Will cross train at all sites and be responsible for employee backfill and backfill coordination
  • Recruit, hire and train site employees
    • Develops & implements manpower plans & executes recruitment strategies to fill staffing needs
  • Ensures quality and productivity standards are being met by On-Site leaders
  • Develops and implements new processes needed
  • Coordinates month end closing and other necessary accounting functions
  • Assists in the installation of the sites specifically focusing on the procedural aspects and movements placement of equipment
  • Maintains knowledge of new products and services that pertain to outsourcing solutions
  • Identifies services to existing assigned customer base
  • Assists with the preparation & presentation & proposal and/or justification for additional services to key decision makers
  • Conducts regular business reviews with the sales rep, then the client as needed (at least 2x annually)

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and abilities required.

  • Management experience
  • In state travel weekly planned and spontaneous depending on urgency and need
  • Possess demonstrated understanding of printing technologies
  • Possess working knowledge of machines and tools, including their designs and uses
  • Strong written and verbal skills
  • Microsoft office skills
  • Excellent customer service skills are essential.
  • This position requires various clients background clearance requirements along with TB, Covid-19, and Influenza vaccinations
  • Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, and paid holidays.

If you are interested in this exciting opportunity, please submit your resume to below and fill out an application by clicking here.

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Print Center

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