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Ann Embree

Field Service Manager

Full Time - Internal Only
Lansing
Posted 2 months ago

Applied Innovation is seeking a high capacity, self-managed candidate to fill a full-time
position as Field Service Manager, supporting central Michigan and headquartered in
Lansing.

Responsibilities for this position include, but are not limited to:

  • Lead a team that supports a wide variety of office equipment sold by or under
    contract with Applied Innovation
  • Maintain proper levels of staffing to meet or exceed Applied Innovation’s standards
    for response time
  • Collaborate with sales team
  • Ensure team members have access to the knowledge and tools necessary for
    success
  • Ensure team members represent Applied Innovation well in all interactions
  • Daily and long-term success of the team
  • Business planning
    o Benchmarking
    o Continual improvement/development
    o Monthly one-on-one and team meetings
  • Review all client feedback and take appropriate action to resolve any issues
  • Maintain broad perspective to ensure company, department and team success
    Requirements include:
  • Minimum of 5 years in our industry and/or previous management experience
  • Excellent organization, communication and collaboration skills
  • Superior planning skills
  • Proven, creative problem solver

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.   

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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