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Heidi Killingham

Professional Services Technician

Full Time
Grand Rapids
Posted 1 month ago

Applied Innovation is seeking a Professional Services Technician to join our Managed Network Service team.  The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients.  This will be achieved through the following:

  • Building Workstations and Servers for clients prior to delivery
  • Configuring hardware based on Standard Operating Procedures (SOPs).
  • Installing and supporting network systems, including workstations, servers and infrastructure devices at the client’s location.
  • Following predefined scopes of work.
  • Providing troubleshooting techniques during deployments.
  • Researching and implementing solutions.
  • Communicating in an upbeat, positive and professional manner.
  • Following up with clients when appropriate.
  • Keeping up-to-date on new software and hardware.
  • Willingness to work flexible hours as project demands may require evening and weekend work.
  • Successfully managing time.

Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:

  • Current workstation operating systems for PC and Mac platforms
  • Office 365
  • Active Directory DS
  • On-prem Exchange
  • Web content filtering
  • Wired and wireless network connectivity
  • Network storage devices
  • Phones and mobile devices
  • PC and Server hardware

Requirements Include:

  • One of the following industry certifications is a positive:
    • A+ Certification
    • NET+ Certification
    • Microsoft Certified Professional (MCP)
    • Other IT related certification
  • Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field if no certifications are present

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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Information Technology Jobs