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Ann Embree

Connectivity Solutions Engineer

Full Time
Grand Rapids
Posted 4 weeks ago

Applied Innovation is seeking a Connectivity Solutions Engineer to manage and implement software solution projects in the realm of print and scanning in the Connectivity Solutions Department. This is an excellent position for a Network Technician that is interested in software projects and installations as well as developing a solution to help clients with print and scan workflows.

Solutions Engineer Responsibilities:

  • Remotely configure and install print/scan workflow software on customer networks.
  • Lead large projects with multiple people and hard deadlines.
  • Resolve customer support tickets remotely.
  • Keep up with technical trends in the industry. Be innovative!
  • Provide our customers with Fast, Friendly and Amazing Service!

Solutions Engineer Requirements:

  • Bachelor’s Degree in Information Technology, Computer Science, industry certifications (such as Network +) or equivalent work experience.
  • Strong problem solving and troubleshooting skills.
  • Excellent written and verbal communication skills required.
  • Ability to provide end-user support (via phone, e-mail, face-to-face, remote software) to resolve technical challenges.
  • Ability to schedule and meet deadlines.

Experience working with the following

  • Windows OS Server/Desktop and Mac OS X.
  • Advanced knowledge of industry standard protocols such as DNS, SMTP, TCP/IP, SMB etc.
  • Wireless networking.

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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Information Technology Jobs

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